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Templates
AI

Nps Breakdown

8 0 by Kavithalaya
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Analyze your NPS breakdown using word cloud, multiple choice, scale, and ranking features to gain clear customer loyalty insights.

Category Analytics
1 - Multiple Choice
What does NPS stand for?
  • 1. Net Performance Score
  • 2. Net Promoter Score
  • 3. Network Promising Survey
  • 4. Numeric Product Scale
2 - Multiple Choice
Which score range represents Detractors in NPS?
  • 1. 0–6
  • 2. 7–8
  • 3. 9–10
  • 4. 1–3
3 - Multiple Choice
How is the Net Promoter Score calculated?
  • 1. Average of all scores
  • 2. Subtract passives from promoters
  • 3. Promoters – Detractors
  • 4. Promoters + Passives – Detractors
4 - Word Cloud
What’s one word to describe your last product experience?
5 - Open Ended
What’s one thing we could improve to raise your score?
6 - Scales
Rate our performance in these areas:
  • 1. Response Time
  • 2. Product Quality
  • 3. Customer Service
  • 4. Communication
  • 5. Value for Money
7 - Ranking
Rank customer segments by NPS importance:
  • 1. Promoters
  • 2. Non-respondents
  • 3. Passives
  • 4. Detractors
8 - Truth or Lie
Identify the true and false statements below.
  • 1. Passives are subtracted from Detractors and Promoters
  • 2. Passives don’t affect final Net Promoter Score
  • 3. Passives always ruin customer success and experience

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