Customer Service Scenario Poll Template

10 3 by Kavithalaya

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Gather quick, honest feedback in real time with this Customer Service Scenario poll. Fully interactive and ready to use instantly on Slidea — no downloads or installs required. Quickly — social, visual, mobile, global, local, timely, casual.

Category Training

1 - Word Cloud

What one word describes excellent customer service?

2 - Word Cloud

What one word describes excellent customer service?

3 - Open Ended

Can you share a personal experience related to customer service?

4 - Ranking

Rank the following customer service skills in order of importance:

1. Empathy
2. Communication
3. Problem-solving
4. Product knowledge

5 - Multiple Choice

Which is a sign of excellent customer service?

1. Fast call ending
2. Transferring calls
3. Active listening
4. Script-only replies

6 - Multiple Choice

What should you do if you don’t know the answer to a question?

1. Guess
2. Escalate or ask for help
3. Ignore the question
4. Transfer the call

7 - Word Cloud

In one word, what’s your biggest challenge in customer service?

8 - Ranking

Rank what matters most to customers:

1. Fast response
2. Empathy
3. Accuracy
4. Personalization

9 - Ranking

Rank the following support channels by complexity:

1. Email
2. Phone
3. Social media
4. Live chat

10 - Multiple Choice

Rate how satisfied your last customer sounded after resolution:

1. Frustrated
2. Neutral
3. Satisfied

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