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Customer Service Scenario Poll Template

Customer Service Scenario Poll Template

Gather quick, honest feedback in real time with this Customer Service Scenario poll. Fully interactive and ready to use instantly on Slidea — no downloads or installs required. Quickly — social, visual, mobile, global, local, timely, casual.
Category Training
1 - Word Cloud
What one word describes excellent customer service?
2 - Word Cloud
What one word describes excellent customer service?
3 - Open Ended
Can you share a personal experience related to customer service?
4 - Ranking
Rank the following customer service skills in order of importance:
  • 1. Empathy
  • 2. Communication
  • 3. Problem-solving
  • 4. Product knowledge
5 - Multiple Choice
Which is a sign of excellent customer service?
  • 1. Fast call ending
  • 2. Transferring calls
  • 3. Active listening
  • 4. Script-only replies
6 - Multiple Choice
What should you do if you don’t know the answer to a question?
  • 1. Guess
  • 2. Escalate or ask for help
  • 3. Ignore the question
  • 4. Transfer the call
7 - Word Cloud
In one word, what’s your biggest challenge in customer service?
8 - Ranking
Rank what matters most to customers:
  • 1. Fast response
  • 2. Empathy
  • 3. Accuracy
  • 4. Personalization
9 - Ranking
Rank the following support channels by complexity:
  • 1. Email
  • 2. Phone
  • 3. Social media
  • 4. Live chat
10 - Multiple Choice
Rate how satisfied your last customer sounded after resolution:
  • 1. Frustrated
  • 2. Neutral
  • 3. Satisfied

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