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Templates
AI

Empathy Mapping Template

7 0 by Kavithalaya
Use Template

Create detailed empathy maps using multiple choice, word cloud, and scale to understand customer needs and insights.

1 - Multiple Choice
What prepares teams to focus on key pain points?
  • 1. Clarify user pain points
  • 2. Ask 'what do they feel?'
  • 3. Use sticky notes or digital tools
  • 4. Brainstorm in teams
2 - Multiple Choice
What adds depth when identifying customer goals?
  • 1. Include emotional and rational responses
  • 2. Identify specific user goals
  • 3. Ask 'what do they feel?'
  • 4. Map what users say and do
3 - Multiple Choice
What helps teams focus during mapping workshops?
  • 1. Use clear mapping templates
  • 2. Skip the preparation step
  • 3. Only allow silent input
  • 4. Avoid emotional responses
4 - Word Cloud
What word reflects how a user feels during frustration?
5 - Open Ended
What steps help improve the accuracy of empathy mapping outputs?
6 - Scales
Rate how confident your team is in using these tools during empathy mapping:
  • 1. Sticky Notes
  • 2. Digital Whiteboards
  • 3. Pre-Session Surveys
  • 4. User Personas
7 - This or That
Pick one: What’s better for capturing user insights?
  • 1. Real user quotes
  • 2. Assumptions by team

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