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Templates
AI

Customer Service Survey

6 0 by Kavithalaya
Use Template

Improve experiences with the Customer Service Survey! Use multiple choice, and truth or lie to gather honest feedback and enhance support.

Category Surveys
1 - Multiple Choice
What was the response time of our support team?
  • 1. More than 24 hours
  • 2. Within a few hours
  • 3. Same day
  • 4. I never got a reply
2 - Multiple Choice
What was the tone of the support agent during the interaction?
  • 1. Rushed
  • 2. Robotic
  • 3. Friendly and patient
  • 4. Dismissive
3 - Scales
Rate the service experience in the following areas:
  • 1. Friendliness
  • 2. Clarity
  • 3. Speed
  • 4. Knowledge
  • 5. Professionalism
4 - Scales
How did the customer service process perform in these areas?
  • 1. Ease of access
  • 2. Wait time
  • 3. Clarity of solution
  • 4. Follow-up
  • 5. Resolution speed
5 - Truth or Lie
Which is TRUE about good customer service?
  • 1. Quick answers are all that matter
  • 2. Listening and understanding the issue is essential
  • 3. It’s okay to ignore feedback
6 - Open Ended
Describe a positive experience you had with our service team.

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