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Templates
AI

Customer Feedback Survey

9 0 by Kavithalaya
Use Template

Gather valuable insights with a customer feedback survey using multiple choice, this or that, and open-ended questions to improve service quality.

Category Surveys
1 - Multiple Choice
How satisfied are you with our overall service?
  • 1. Very dissatisfied
  • 2. Dissatisfied
  • 3. Satisfied
  • 4. Very satisfied
2 - Multiple Choice
How quickly did our team respond to your request?
  • 1. More than 2 days
  • 2. Within 2 days
  • 3. Within 1 day
  • 4. Same hour
3 - Multiple Choice
How easy was it to find what you needed?
  • 1. Very difficult
  • 2. Somewhat difficult
  • 3. Easy
  • 4. Very easy
4 - Word Cloud
What word best describes your recent experience with us?
5 - Scales
Evaluate your interaction with:
  • 1. Helpdesk
  • 2. Email
  • 3. App
  • 4. Website
  • 5. Support agent
6 - This or That
Prefer to contact support via:
  • 1. Phone
  • 2. Live Chat
7 - Ranking
Please rank the following aspects of our service from most important to least important:
  • 1. Quality of service
  • 2. Response time
  • 3. Customer support
  • 4. Pricing
  • 5. Ease of use
8 - Open Ended
What areas do you think we can improve?
9 - Open Ended
How did our product/service help you?

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